FAQs
Frequently Asked Questions
Everything you need to know about booking, delivery and setup.
We deliver and set up across Melbourne and surrounding suburbs. Get in touch with your postcode and we'll confirm availability and any delivery fee.
We recommend booking at least 2–3 weeks ahead, especially for weekends and school holidays, as our most popular packages fill quickly.
Online booking is Friday to Sunday. For Monday to Thursday, please contact us to check availability.
We offer tailored bundles. Tell us your event details via Contact Us, and we'll confirm what's possible.
We deliver, set up and pack down every booking. Delivery fees are calculated separately based on location.
Setup usually takes around forty-five minutes to one hour, depending on access. Pack down is about the same.
Our standard hire period is approximately 5–7 hours. We can customise this to suit your event. If you need a longer hire period, please contact us to discuss availability and any additional costs.
Our jumping castles can be used outdoors, provided weather conditions are safe and meet the manufacturer’s operating guidelines. If conditions are unsafe, we may need to relocate the castle to a suitable indoor area or stop its use. Please contact us if you have concerns about the weather for your event.
Yes. A suitable power point must be available within 20 metres of where the jumping castle will be set up. Power is required throughout use to keep the blower running. If power is unavailable, please let us know before booking so we can discuss options.
The measurements listed for each castle are:
- Classic Castle: 3.58 m wide × 5.6 m long × 3.5 m high
- Medium Castle: 3.4 m wide × 4.4 m long × 3.2 m high
- Mini Castle + Slide: 2.2 m wide × 2.2 m long × 3.5 m high
Additional charges may apply for stairs, long carrying distances, restricted parking or access that requires extra setup and pack-down time. Please let us know about any access requirements before booking so we can confirm suitability and provide an accurate quote.
Yes. We clean and sanitise our equipment between hires so it is ready for your event.
Yes, we hold public liability insurance. Certificate available on request.
A refundable security bond applies to all bookings and is returned in full once the equipment is collected in its original condition.
A $350 refundable security bond applies to all bookings. The bond is refunded following collection and inspection of the equipment, subject to our hire terms.